Support

Infomatrix with its partners can provide a whole range of support services (1st, 2nd and 3rd line) for client IT infrastructures. These are usually provided via an SLA and offer guaranteed service via the helpdesk facility. Infomatrix can tailor an SLA to include any combination of the following:-

• Emergency support via telephone / email (9 am to 5:30 pm)

• Regular on-site visits

• Regular health checks / proactive monitoring